Dirk Van Leeuwen
WEBHELP MAROC - Managing Director
Date : 11/03/2010
Morocco has become a competitive destination in terms of quality and outsourcing costs of the customer relationship. In Morocco, human resources are of very good quality which enables us meet requests from our customers at a competitive price.
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Morocco has also been able to implement macro-economic incentives to promote foreign direct investment in general, such as tax exemptions (corporation tax and trading tax) for the exportations turnover in addition to the import exemption from VAT. Moreover, public authorities offer training grants to allow operators invest in upgrading skills, particularly language training, which remains the Achilles heel of growth in our sector. Today, Webhelp Moroc invests 7% of payroll in training its employees, which represents about 150 hours of training/person/year.
Finally, the deployment of dedicated zones to offshoring, which offer relatively moderate rents, and benefits at the level of salary taxation, contributes to the development of the "culture of new technologies" in Morocco which is likely to attract investors and create jobs for young Moroccan graduates.
Dell Maroc - Former Head
Atlantic Free Zone - Manager of the company in charge of the Project